Has anyone succeeded at getting an HP Laserjet M3027x MFP to Scan to Desktop? A while back we received the HP Laserjet M3027x MFP combination Printer/Scanner/Fax/Copier to replace our copier in the stake offices. Last week I came into a need to scan a bunch of documents an thought that it would be nice to be able to use the Scan to Desktop feature of the M3027x since it has a nice document feeder. I downloaded the HP Scan Setup Wizard from the HP website and started it up to configure the necessary share folder and the M3027x. The wizard promply told me that I needed to upgrade the firmware on the M3027x which took about an hour to download and install. ![]() Back to the wizard. Everything went fine until I tried to scan a document at which time the M3027x console told me to 'Please Wait' for about two minuted and then told me 'This folder is currently not accessible. Contact your Network Manager'. Calls to the global Supprt Desk and Local Unit Support bth resulted in being told to contact HP support. The HP support live chat session lasted a little over three hours before I ran out of time trying everything short of reinstalling the OS and was no further ahead. Yes, it is running Desktop 5.5. I was wondering if the firewall was the problem, but I could not get into any of the firewall configuration nor could I shut down the firewall to test that theory. I guess the most frustrating part about it being the firewall is that niether the Global Help Desk nor Local Unit Support gave any indication that that could be the problem. It makes sense because the HP wizard has no problem talking to the printer, but the printer cannot connect back to the PC. Download the latest software & drivers for your HP LaserJet M3027 Multifunction Printer. HP LaserJet M3027 MFP driver download windows XP vista 7 8 10 and mac os. This is help to select the correct driver that compatible with your operating system. HP Laserjet M3027X MFP Driver Download HP Laserjet M3027X MFP: HP LaserjetM3027X MFP Driver Download - HEWLETT HP LaserJet M3027x MFP - Multifunction. However, I am not certain that it is the firewall because I was able to connect my laptop to the network and write files to the shared folder. Things I would check (for the ): Q: Is the up-to-date? A: According to you original post, Yes. Q: Is the print driver up-to-date? A: According to your original post, Unknown; but this ought to irrelevant to your scanning issue. (Personally I would avoid the and opt for the driver instead. YMMV.) Q: Is the scanning software () up-to-date? A: According to your original post, Yes. Note: When you enter the authentication credentials in the, you already know what the Username and Password should be, but you might have to dig a little to make sure you are using the correct Domain under Desktop 5.5. I'm not sure if Desktop 5.5 uses the generic Windows domain of WORKGROUP or something else. Finally, All-In-One's (especially HP's) are notorious for the scanner not wanting to communicate with the PC unless it is connected via USB instead of the Ethernet port (regardless of what the documentation claims). Q: Is it safe to assume you have already tried connecting the All-In-One to the PC via USB instead of Ethernet and still can't get them to play nice? Jbh001 wrote:Finally, All-In-One's (especially HP's) are notorious for the scanner not wanting to communicate with the PC unless it is connected via USB instead of the Ethernet port (regardless of what the documentation claims). Q: Is it safe to assume you have already tried connecting the All-In-One to the PC via USB instead of Ethernet and still can't get them to play nice? One of the very first things that HP Tech Support questioned me on was to make sure that the connection was via network, NOT USB. The device specs, the scanner setup readme, and HP Tech support are adamant that the Scan to Desktop only involves the PC as a place to put the scanned files and can be done ONLY over the network using a Windows share. Rpyne wrote:One of the very first things that HP Tech Support questioned me on was to make sure that the connection was via network, NOT USB. The device specs, the scanner setup readme, and HP Tech support are adamant that the Scan to Desktop only involves the PC as a place to put the scanned files and can be done ONLY over the network using a Windows share.That's as may be. With my (limited) experience with HP all-in-ones, I would still try give the USB route a try before 'reinstalling the OS' regardless of what HP readme files and tech support are adamant about.
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